FAQs

1. How can I contact you?

You can reach us via email at luxelliving.cs@gmail.com. Our customer service team is available to assist you with any inquiries or concerns you may have.

2. Where are your products shipped from?

Our products are shipped from our warehouse. We ensure that all items are carefully packaged and dispatched promptly to maintain quality and efficiency.

3. Can I get a refund on my products?

Yes, we have a 30-day return policy. If you are not satisfied with your purchase, you can request a return within 30 days of receiving your item, provided it is in its original condition.

4. What are the conditions for returning an item?

To be eligible for a return, the item must be unworn or unused, with tags, and in its original packaging. You will also need the receipt or proof of purchase to initiate the return process.

5. How long does it take to process a refund?

Once we receive and inspect your return, we will notify you of the approval status. If approved, the refund will be processed to your original payment method within 10 business days. Please note that it may take additional time for your bank or credit card company to post the refund.

6. Are there any items that cannot be returned?

Certain items are non-returnable, including perishable goods, custom products, and personal care items. Additionally, we do not accept returns on sale items or gift cards.

7. What should I do if my item is damaged or defective?

If you receive a damaged or defective item, please contact us immediately at luxelliving.cs@gmail.com. We will evaluate the issue and work to resolve it promptly.

8. How can I exchange an item?

The most efficient way to exchange an item is to return the original item and, once the return is accepted, make a separate purchase for the new item you desire.

9. Do you ship internationally?

Yes, we offer international shipping. Shipping costs and delivery times may vary based on the destination. Please check our shipping policy for more details.

10. What if I need to cancel my order?

If you need to cancel your order, please contact us as soon as possible. If the order has not yet been processed, we will do our best to accommodate your request.